Shipping & Delivery Policy

At Piduino, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how we process, dispatch, and deliver products purchased through our website.

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1. Order Processing

All orders are processed after successful payment confirmation and verification. Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.

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2. Shipping Locations

We currently deliver across most locations within India. Delivery availability depends on the serviceability of your shipping address by our logistics partners.

International shipping may be available for selected products and destinations. Additional shipping charges, customs duties, taxes, or import fees (if any) shall be the responsibility of the customer.

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3. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Product weight and dimensions
• Order value
• Shipping method selected

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4. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 Business Days
• Other Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

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5. Order Tracking

Once your order has been dispatched, a shipping confirmation email or SMS may be sent with tracking details (where available).

Customers can use the tracking number to monitor the shipment through the courier partner's website.

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6. Delivery Attempts

Our courier partners will generally make one or more delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to us.

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7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient Name
• House / Flat Number
• Street / Area
• City
• State
• PIN Code
• Mobile Number

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8. Damaged Shipments

If your package appears damaged at the time of delivery, please inspect it carefully before accepting it.

If the product is damaged, missing, or incorrect, please contact our customer support within 48 hours of delivery and provide:

• Order ID
• Photographs of the Package
• Photographs of the Damaged Product
• Brief Description of the Issue

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9. Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to:

• Courier Service Disruptions
• Weather Conditions
• Natural Disasters
• Public Holidays
• Government Restrictions
• Incorrect Delivery Information
• Remote Delivery Locations

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10. Undeliverable Orders

If an order is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, we may:

1. Contact the customer for updated delivery details.
2. Re-dispatch the order (additional shipping charges may apply).
3. Cancel the order subject to our Cancellation & Refund Policy.

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11. Risk and Ownership

Ownership and risk of the products pass to the customer upon successful delivery to the shipping address provided during checkout.

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12. Policy Updates

Piduino reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.

Any updates will be published on this page along with the revised effective date.

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13. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through the contact information available on the Piduino website.