Effective Date : August 05, 2026

Cancellation Policy

At Piduino, we understand that you may need to cancel an order due to unforeseen circumstances. This Cancellation Policy outlines the conditions under which an order may be cancelled and the applicable refund process.

1. Order Cancellation by Customer

Customers may request cancellation of an order before it has been processed or dispatched from our warehouse.

To request cancellation, please contact our customer support team as soon as possible with your Order ID and registered contact details.

Once an order has been shipped, it cannot be cancelled. After delivery, you may refer to our Refund & Return Policy for available options.

2. Cancellation by Piduino

Piduino reserves the right to cancel any order under the following circumstances:

Product is out of stock or unavailable.
Incorrect pricing or product information due to technical errors.
Payment could not be successfully verified.
Suspected fraudulent or unauthorized transactions.
Incomplete or incorrect shipping information.
Orders violating our Terms & Conditions.
Events beyond our reasonable control.

If an order is cancelled after payment has been received, the eligible refund will be processed through the original payment method.

3. Cancellation Before Dispatch

Orders that have not yet been packed or handed over to the courier may be cancelled without additional charges, subject to verification by our customer support team.

4. Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If you no longer require the product after dispatch, you may request a return after delivery provided the item qualifies under our Refund & Return Policy.

5. Digital Products & Downloadable Content

Orders for downloadable software, digital content, online courses, e-books, or other digital products cannot be cancelled once access has been provided or the download has begun.

Digital products are non-cancellable and non-refundable once delivered or accessed.

6. Customized & Special-Order Products

Customized products, specially procured items, bulk orders, and made-to-order products cannot be cancelled once production, customization, or procurement has commenced.

7. Refund for Cancelled Orders

If your cancellation request is approved before dispatch, the refund will be initiated through the original payment method used during purchase.

Refunds are generally processed within 5–10 business days, depending on your bank or payment service provider.

Approved refunds are credited to the original payment method only.

8. Failed or Duplicate Payments

In case of failed transactions where payment has been debited or duplicate payments have been made, please contact our customer support with the transaction details.

After verification, the eligible amount will be refunded according to the payment gateway and banking procedures.

9. Bulk & Institutional Orders

Orders placed by schools, colleges, educational institutions, government organizations, businesses, or distributors may be subject to separate cancellation terms agreed upon at the time of purchase.

10. Force Majeure

Piduino shall not be liable for delays or inability to process cancellations due to circumstances beyond our reasonable control, including:

Natural Disasters
Floods or Earthquakes
Fire
Pandemic or Epidemic
Government Restrictions
Transportation Disruptions
Internet or Technical Failures
Courier Service Interruptions

11. Policy Updates

Piduino reserves the right to update or modify this Cancellation Policy at any time without prior notice.

Updated versions will be published on this page together with the revised Effective Date.

12. Contact Us

If you have any questions regarding order cancellations or require assistance, please contact our customer support team using the contact information available on the Piduino website.

Last Updated : August 05, 2026