At Piduino, customer satisfaction is important to us. We strive to deliver high-quality robotics kits, Arduino boards, Raspberry Pi products, electronic components, sensors, modules, and STEM learning products.

---

1. Return Eligibility

You may request a return or replacement if the product:

• Arrives damaged during shipping.
• Is defective upon delivery.
• Is different from the item ordered.
• Has missing accessories or components.
• Is delivered in an incorrect quantity.

---

2. Conditions for Returns

• Product must be unused.
• Original packaging should be intact.
• Include invoice and all accessories.
• No physical damage caused by misuse.

---

3. Non-Returnable Items

• Customized products.
• Software & digital downloads.
• Products damaged due to misuse.
• Items returned after the return period.

---

4. Damaged or Incorrect Products

Contact our customer support immediately and provide:

• Order ID
• Product Photos
• Packaging Photos
• Description of the issue

---

5. Return Process

1. Submit your return request.
2. Receive approval.
3. Pack the product securely.
4. Ship it to the provided address.
5. Inspection by our team.
6. Refund or replacement initiated.

---

6. Refund Process

Approved refunds are processed through the original payment method. Refunds generally take 5–10 business days.

---

7. Replacement Policy

Eligible products may be replaced if stock is available. Otherwise, a refund or suitable alternative may be offered.

---

8. Return Shipping

If the return is due to our mistake, return shipping may be covered by Piduino.

---

9. Warranty Claims

Warranty claims are subject to the manufacturer's warranty terms and conditions.

---

10. Refund Exceptions

• Missing accessories.
• Physical damage.
• Fraudulent claims.
• Products not eligible for return.

---

11. Policy Updates

Piduino reserves the right to modify this policy at any time. Updated versions will be published on this page.

---

12. Contact Us

For questions regarding returns or refunds, please contact our customer support team through the contact details available on our website.